FREQUENTLY ASKED QUESTIONS
WHEN WILL MY ORDER ARRIVE?
WE SHIP PACKAGES OUT 1-2 BUSINESS DAYS AFTER YOUR ORDER IS PLACED. FROM THERE, IT WILL TAKE 2-5 BUSINESS DAYS FOR YOUR ORDER TO ARRIVE AT YOUR DOOR/MAILBOX.
HOW CAN I TRACK MY ORDER
ONCE YOUR ORDER HAS SHIPPED, YOU WILL RECEIVE A TRACKING NUMBER AT THE EMAIL USED FOR YOUR ORDER.
WHAT FUEL DOES MY LIGHTER USE?
THE TYPE OF FUEL YOUR LIGHTER TAKES WILL BE LISTED ON THE PRODUCT PAGE. YOUR LIGHTER WILL EITHER USE BUTANE GAS OR LIGHTER FLUID.
HOW DO I FILL MY LIGHTER
FOR FILLING INSTRUCTIONS, SCAN THE QR CODE INCLUDED WITH YOUR LIGHTER OR VISIT THIS TUTORIAL.
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STILL HAVE QUESTIONS? FILL OUT THE FORM BELOW AND WE WILL GET BACK TO YOU ASAP. IF INQUIRING ABOUT AN ORDER YOU ALREADY PLACED, PLEASE INCLUDE THE ORDER NUMBER OR NAME USED ON THE ORDER. THANK YOU!