Return Policy

RETURNS & EXCHANGES

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at LuxuryFlameCo@gmail.com. Please note that return labels will need to be printed by the customer and sent to Plano, TX.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

You can always contact us for any return questions at LuxuryFlameCo@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Orders that are requested to be returned due to incorrect shipping address, buyer's remorse, or other reasons outside of LuxuryFlameCo's control may be subject to a supplies & restocking fee, not to exceed $5.00 USD.

If more than 15 business days have passed since we’ve approved your return, please contact us at LuxuryFlameCo@gmail.com.